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To speak with a member of the Talk Talk customer service team, call the Talk Talk helpline on 0844 800 3124.
TalkTalk Contact number 0844 800 3124
TalkTalk are one of the UK’s largest telephone and internet service providers. Founded in 2003 by the Carphone Warehouse, TalkTalk was originally a mere telephony company however their services were expanded to broadband a few years later. Today, they offer super-fast fibre broadband that’s around 5x faster than standard broadband, as well as TV services through a product called the YouView box, which itself is a smart TV set-top box platform created by three telecommunications companies.
TalkTalk Contact Numbers
More than 400,000 customers have signed up to TalkTalk’s super-fast fibre broadband and there are over 3 million customers using their standard internet and telephony services. As a result, the company has significant customer service infrastructure that’s designed to handle all enquiries as quickly and as effectively as possible. The company’s telephone customer service team is a prime example of successful investment – the Talk Talk customer service number will put you through to a highly experienced team that can handle a wide range of enquiries.
Talk Talk customer services number 0844 800 3124
When you phone the Talk Talk contact number, you will be connected with an automated menu system which will run through a couple of options with you. These options will be related to the nature of your call. While automated menus may not be the most popular type of customer service among consumers, they do have a point, and that is to connect you to the correct department. Simply follow the instructions the Talk Talk helpline gives you, and select the options most relevant to your enquiry, to be connected to the right department.
TalkTalk telephone number 0844 800 3124
If you would rather not speak to Talk Talk customer services, we have provided their physical address and social media handles for you below. Writing to Talk Talk is the best option if you wish to make a formal complaint. Social media is a good option if you would like to get TalkTalk’s attention quickly.
TalkTalk contact information
I am having problems logging in to my TalkTalk account. What should I do?
TalkTalk’s online platform for managing your account is a quick and easy way to edit your details or subscribe to new products. If you are having problems logging in to your account, you should be aware that you are not alone. Many people experience this problem. Sometimes, your problem may be down to cookies in your browser, or your cache. Try clearing these on your web browser and see if it helps. If it does not, then we recommend you contact TalkTalk on the phone to make them aware of your problem.
TalkTalk’s Customer Service record
Unfortunately for TalkTalk customers, TalkTalk boast the ‘worst call centre customer service’ in the UK, according to research commissioned by Eckoh. That’s bad news for those who want to get in touch with TalkTalk over the telephone. Sadly, there remains no faster way to get in touch with TalkTalk than through their customer service number.
That rating places TalkTalk below the likes of Expedia, Sainsbury’s, TV Licensing and Royal & Sun Alliance in the rankings for 2016, and is a source of shame for the British telecommunications company. In response, a TalkTalk spokesperson said that the survey contradicted their independent complaints data, and that their own studies show that customer service experiences have been improving.
Where is TalkTalk’s customer service centre based?
TalkTalk utilises a number of customer service teams, some based in the UK and some based elsewhere in the world. Indian call centres have been phased out in a great many businesses but they remain a vital part of a low cost offering for others. When you ring TalkTalk using the TalkTalk customer service number, you’ll be put through to their team. As mentioned before, this could easily be their English or Indian call centre.
However, the majority of cancellation calls will be put through to the English department.
How can I complain about the TalkTalk hack?
The majority of damage done to TalkTalk’s customer service record through 2015 and 2016 was a result of the October 2015 hack, which revealed the details of 56,959 customer accounts and 15,656 sort codes and bank account numbers. Along with the hack came a demand for 80,000 Bitcoin from the hackers, which was valued at the time at £17 million.
It transpired that TalkTalk had failed to secure the details of their customers, using absolutely no encryption, so that once hackers were inside the system, all information was readily available. Estimates placed the cost of the hack at £35 million for TalkTalk, but further damage was done to the public name of the company, which simply can’t be priced.
It also meant a sharp uptick in the number of complaints that TalkTalk’s comparatively small customer service department simply failed to deal with adequately. In response, TalkTalk offered all customers a limited time offer to remain with the company. Included was a free TV subscription, a mobile SIM with minutes, texts and data and other bonuses.
Unfortunately, the time to collect these apology offers has passed, and TalkTalk will no longer reimburse customers who were affected by the hack.
I am unhappy with my TalkTalk service. How do I make a complaint?
Formal complaints should be written out and sent to the address we have provided above using a postage method that requires a signature, such as 1st or 2nd Class Recorded. If you are experiencing problems with your service and you can’t solve them on your own, then you should contact Talk Talk for help. If your complaint is related to TalkTalk’s cyber attack, we have provided a video below with TalkTalk’s latest update on the matter. For all other complaints, call the Talk Talk customer service number on 0844 800 3124 today or visit their website to email them.