Xbox Contact Number 0844 381 5185

Xbox Contact Number 0844 381 5185

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For customer service from the Microsoft Xbox team, call the Xbox helpline on 0844 381 5185 today. This Xbox contact number will put you through to an automated menu – simply choose the options that are relevant to your enquiry and you will be connected to the right department.

Xbox Contact Phone Number 0844 381 5185

The original Xbox, released in the UK in 2002, changed console gaming forever. It was released two years after the Sony PlayStation 2; as a result, it was more powerful than its competitor, but more importantly, it had an integrated Xbox Live service that allowed players to game online with or without a broadband connection. This was a completely new concept at the time, at least for console gaming (PC gamers had been doing this for years).

Xbox Contact Numbers

box 360 and Xbox One

The second-gen Xbox, the Xbox 360 which was launched in the UK in 2005, was closer to the next-gen PlayStation 3 in specifications while the latest-gen Xbox, the Xbox One, is slightly behind on the hardware front however offers an arguably better user interface than its Japanese competitor, the PlayStation 4, and a better range of games, which include those from the Halo and Forza franchises. One of key selling points of the Xbox One is the ability to play your Xbox One games on any PC with Windows 10 over Wi-Fi.

Microsoft’s Xbox customer service team

Microsoft have shipped over 10 million Xbox One’s since launch. As you would expect, with over 10 million users, Microsoft’s Xbox customer service team has grown too. Although there is little to go on in terms of how many people Microsoft employ in the UK to manage their Xbox division, the people employed in a customer service role is thought to be in the thousands. Recently, Microsoft have also started to open up retail stores. Here, it is possible to get customer service directly, however their retail stores are tailored more towards their Surface line of products.

Xbox telephone number 0844 381 5185

If you have attempted to get support for your Xbox-related enquiry online, you will have noticed that Microsoft have done their very best to bury their Xbox contact us number deep within their website. This is because they do not want you to call them; they want you to search their website for an answer to your question, to reduce the burden on their customer service team. While their website is full of useful information, there are of course certain times when it is necessary to contact Xbox customer services lines because you cannot resolve your problem over the internet.

Xbox phone number

When you are faced with this sort of situation then you can call the Xbox number listed on this website. It is a direct dial Xbox helpline number so you will be able to speak with a member of the Xbox customer service department without having to first navigate a third party company. Call 0844 381 5185 to speak with Xbox customer services today.

Alternatively, you can write to Microsoft or contact them on social media. However, their social media accounts are not customer-focused, so getting a response there is highly unlikely.

Even so, we have included additional Xbox contact information for you below.

Xbox contact information



Microsoft Campus,
Thames Valley Park,
RG6 1WG.

Social media:


My new Xbox is faulty or broken. What should I do?

Microsoft offers a standard 1-year warranty on all Xbox One gaming consoles and Xbox One accessories purchased from an authorised retailer. Microsoft also offers a 1-year warranty on Kinect sensors. If your Xbox One or Kinect sensor is faulty or broken, and it is within its warranty period, then you should contact Microsoft to set up a product return. Microsoft will fix or replace your product, so long as you meet their criteria as set out in their terms and conditions.