Virgin Media Customer Services Number 0844 800 3118

[Total: 72    Average: 2.7/5]

Calls cost 7p per minute plus your phone companies access charge. We are not affiliated with this or any company listed on this website. Callers must be over the age of 18.

To speak to a Virgin Media customer service representative, simply call the Virgin Media customer service number on 0844 800 3118 today. The Virgin Media helpline is available Monday to Friday and Saturdays; it is a direct connection through to Virgin Media customer services.

Virgin Media contact number 0844 800 3118

Virgin Media are one of the most recognisable and largest telecommunications brands in Great Britain. They offer a wide range of telecommunications products, including cable broadband, super-fast fibre-optic broadband and TV services, and to give you an idea of the scale of their operations, in 2014 Virgin Media had a 20 percent share of the broadband market – that’s equal to Sky and only 11 percent off the market leader, BT.

Virgin Media Contact Numbers

Virgin Media Customer Services 0844 800 3118
Freephone Enquiries 0844 561 6926
Calling From a Mobile 0844 381 5133
Virgin Fault Priority 0844 381 4604
Virgin Media Complaints 0844 800 3118

Virgin Media’s products and services

As we discussed previously, Virgin Media’s products include cable broadband, super-fast fibre-optic broadband and TV. However, this is really only the tip of the iceberg. Virgin Media offer some of the most competitive broadband, telephony and TV bundles on the market, and they also operate a mobile network, Virgin Mobile, which offers pay monthly, SIM only and pay-as-you-go smartphones and tablet computers. Virgin TV is the biggest competitor to Sky in the United Kingdom, and the service has improved greatly over the last five years to become a worthy competitor; it’s cheaper and boasts the potential to bundle with Virgin’s award-winning broadband services.

Virgin Media’s customer service infrastructure

Virgin Media’s customer service has one of the best reputations among the biggest telecommunications companies, despite widespread criticism in 2014 over their outsourcing plans. Most phone calls to them are routed to a UK call centre while location-specific calls are routed to a Virgin Media store. Speaking of which, you can visit a local store for customer service; there are stores in Bristol and Bradford, and in London on Oxford Street.

Virgin Media telephone number 0844 800 3118

If you are a Virgin Media customer and you have an account or service-related enquiry, you can call the Virgin Media number on 0844 800 3118 to speak to a customer service assistant. Unfortunately, a Virgin Media free phone number doesn’t exist. When you call this number, you will be connected to an automated menu system where you will be given a couple of different options. All you have to do is select the options that are most relevant to your enquiry, in order to be connected with the right customer service department.

This phone number can be used for a wide range of enquiries, including:

– To report a lost or stolen product, such as a phone or router;
– To query a recent bill;
– To update your billing, personal or account details;
– To renew or cancel any Virgin Media subscription;
– To make a complaint about your service;
– Plus much more.

If you would rather write to Virgin Media or contact them on social media, we have included the relevant information for doing so below. While calling the Virgin Media number is the best way to have your enquiry dealt with, writing is the best way to make a formal complaint. Social media can be used to get their attention.

Virgin Media contact information



Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ.

Social media:

Twitter, Facebook.

How to make the most of your phone call to Virgin

If you are an existing Virgin Media customer, make sure that you have to hand your customer or agreement number. This will help the person you speak to find your details. Virgin Media also operate a tight identification process, so be prepared to give your full name, address and postal code, as well as any answers to your secret questions. We recommend writing these down on a piece of paper to speed up your call. If you are a new customer, phoning the Virgin Media number to take out a service, then you’ll need to have your billing details to hand.

Virgin Media Customer Services 0844 800 3118
Freephone Enquiries 0844 561 6926
Calling From a Mobile 0844 381 5133
Virgin Fault Priority 0844 381 4604
Virgin Media Complaints 0844 800 3118

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