T-Mobile Customer Services Number 0844 381 5186

how to contact t mobile uk
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Calls cost 7p per minute plus your phone companies access charge. We are not affiliated with this or any company listed on this website. Callers must be over the age of 18.

To speak to a customer service representative about your T-Mobile contract, call 0844 381 5186 today.

T-Mobile contact number 0844 381 5186

T-Mobile was established in 2002, building on the name T-Mobil, which itself was a rename of DeTeMobil, a subsidiary of Deutsche Telekom. In the United Kingdom, T-Mobile was one of the largest mobile network providers, offering 2G and 3G services, alongside pay-as-you-go and pay monthly contracts between 2002 and 2010. T-Mobile is now owned by EE, the UK’s largest mobile network provider. EE also own Orange. Despite the T-Mobile brand not being used in the UK anymore, however, it is still used abroad.

T-Mobile Contact Numbers

T-Mobile Customer Services 0844 381 5186
T-Mobile General Enquiries 0844 800 2050
T-Mobile Sales 0844 561 6966
T-Mobile Accounts 0844 381 5497

T-Mobile’s customer service infrastructure

T-Mobile do not operate their own customer service team in the UK – EE do. When you call the T-Mobile phone number mentioned on this page, you will actually be put through to EE. This is completely normal. The customer service infrastructure operated by EE is vast with thousands of people employed in a customer service role nationwide. When EE absorbed the T-Mobile brand, they also absorbed their infrastructure. As such, you can expect an extremely high level of customer service when you call T-Mobile.

When is the T-Mobile customer service number operated?

T-Mobile’s calls are now handled by the EE team, along with Orange’s calls. The standard opening hours are 8am to 8pm, Monday to Friday. On weekends, those times become 8am to 6pm. Calls outside these hours will cost 50p per call, making it worthwhile to call within the previously allotted times.

T-Mobile customer service 0844 381 5186

When you call T-Mobile using our telephone number, you will first be connected to an automated menu system. This will list a few different options which you can choose. All you have to do is simply select the options that are most relevant to your enquiry, in order to reach the correct department. You may also be asked to input mobile phone number, followed by the # (hash) key. This is simply an internal thing for EE’s system, so that they can pull up your account details.

T-Mobile contact phone number

If you would prefer to write to T-Mobile, we have provided information for doing so below. We have also provided website and social media accounts – however please be aware that these are for T-Mobile USA; as we have discussed previously, there is no T-Mobile UK anymore.

T-Mobile contact information

Website: http://www.t-mobile.com/


T Mobile
Hatfield Ave
AL10 9TW.

Social media

Twitter, Facebook.

What kinds of support can T-Mobile provide me with?

T-Mobile’s customer service will be able to help you with all aspects of your account. If you are a new customer, then they will be able to provide information on their latest phone tariffs, as well as their latest special offers.  The T-Mobile contact number listed on this webpage is for all general enquiries. You can use it to update your personal information, to ask a question about a recent bill, to make a complaint about your service or to make a payment.

What is the most effective T-Mobile contact method?

The best contact method depends on the nature of your enquiry. Calling T-Mobile is obviously the best; you will have the opportunity to speak to a human being. However, you can also write to T-Mobile using the address provided above. We recommend sending your letter via a delivery method that requires a signature though. Also remember that you need to speak to EE, not T-Mobile, if you are a UK customer. The T-Mobile brand is US only.

How can I contact T-Mobile if they no longer exist?

Even though T-Mobile were rolled into EE along with Orange, T-Mobile customers can still get customer support and even renew their existing contracts? How? Well, it’s because EE continue to offer customer support for legacy T-Mobile customers. By calling the T-Mobile number, you’ll be put in touch with a member of EE’s customer service team, who will then handle your issue as though you were a T-Mobile customer. No special numbers have to be dialled and you don’t need to do anything special once you’re in contact with a member of their team, simply follow the steps as read to you and you’ll be ready to go.

Where are T-Mobile’s call centres based?

As of April 2016, EE have moved both the Orange and T-Mobile call centres back to the UK in a bid to improve the standard of their customer service offering. Now under the EE branding, the UK call centres. Before the shift, T-Mobile operated call centres in South Africa, India and the Philippines and though these call centres were successful in helping a great many people, they were a source of frustration to others who felt like their complaints weren’t taken seriously.

It should be noted, however, that EE do operate some overseas call centres, but only for out of hours calls and for when their UK call centres are at capacity.

Is there another way to contact T-Mobile?

Using the phone number aside, T-Mobile have a disappointingly small number of options for getting your problems solved. An online FAQ might help solve a technical issue you’re having, but it doesn’t help you change your contract, cancel or upgrade. As such, we’d recommend using the T-Mobile contact line first and foremost.

For T-Mobile support, call the T-Mobile phone number 0844 381 5186 today.

T-Mobile Customer Services 0844 381 5186
T-Mobile General Enquiries 0844 800 2050
T-Mobile Sales 0844 561 6966
T-Mobile Accounts 0844 381 5497

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