0844 800 3124

talktalk 2016

 

It’s going to be a huge year for the telecommunications industry. Moreso than any year in recent memory, these next 12 months will likely completely reshape the industry. From BT’s imminent takeover of EE, Three’s attempted purchase of O2, Sky’s launching of a mobile network and Vodafone’s potential purchase of Virgin Media owner Liberty Global, there’s huge change afoot. Those titanic moves, however, won’t overshadow what’s going on TalkTalk.

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It’s fair to say that TalkTalk have had a tough time of it lately, customers have been leaving in droves and what little brand cache they had has been damaged – perhaps beyond the point of any repair. It’s a dire situation for a company that burst onto the market with low prices and big promises, but it’s worth looking back at what got the company into this situation, if only to work out whether the company can survive in any form after such a devastating loss of confidence among consumers.

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It’s almost impossible not to encounter a TalkTalk service during your daily routine. Their broadband, home phone and digital TV services are so popular that simply strolling through town will invariably end up with you in earshot of one of their products. Unlike BT, Sky and Virgin Media though, TalkTalk don’t have a history which trails back to the early days of telephony or home internet, TalkTalk came late to the game. They did so with a simple idea: do it better, and offer it cheaper. So how did TalkTalk come to life?

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TalkTalk Offer Freebies as Hack Apology

It hasn’t been easy being a TalkTalk customer these last couple of months. Ever since the company announced that it failed to safeguard against the leaking of 150,000 customers details and around 16,000 bank account numbers, customers have been –quite rightly- in a state of some distress. For the companies part, they’ve been doing what they can, manning the 0844 800 3124 contact number for TalkTalk and trying to help as many customers as possible.