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Orange Customer Service Contact Number 0844 800 3117
Orange was first launched in 1993 and over its 15 plus years of operating, it was one of the UK’s leading mobile networks. In 2000, France Telecom purchased the Orange brand from Vodafone to save it from inevitable divestment. France Telecom subsequently re-branded all its communications as Orange and operated the brand successfully for a number of years. In 2009, France Telecom and Deutsche Telekom announced merger talks for their UK operations to create the UK’s largest mobile operator.
Orange Contact Numbers
In 2010, this deal was finalised and the merger was complete. This spelled the end for the Orange brand, as a new brand, EE, was announced to absorb it and T-Mobile. In 2015, all Orange tariffs were withdrawn by EE, bringing an end to the brand as it was known.
However, Orange is still a powerful brand, and there are still several million Orange customers requiring Orange customer services. These customers are in fact now EE customers, however people still refer to their mobile contract as ‘with Orange’, such is the power of the brand. Today, the only official Orange website is one for Orange online services, although there is also an Orange page on the EE website (linked, below).
Orange customer service 0844 800 3117
Because Orange no longer exists, when you call the Orange phone number you will in fact be speaking with EE customer service. Do not be alarmed by this – EE owns Orange. Your phone call will be with an automated menu where you will be given a couple of options. Which options you choose will determine which customer service department you are put through to. If you would rather write to Orange, we have provided details for doing so below. We have also provided a link to EE’s official Orange web page. To contact the Orange helpline on social media, use EE’s details.
This Orange phone number is available 8pm and 10pm Monday to Friday or 6pm to 8pm on Saturday.
Orange contact information
Orange Centre Office
The Point 37
North West Road
If Orange no longer exists, how can I speak to Orange on the phone?
Orange is owned by EE. EE absorbed Orange some years ago; that’s why all retail stores that used to be Orange are now EE stores. If you phone the Orange number, you will be put through to EE. If you are still the owner of an Orange contract, when it comes time to renew your contract, it’ll be with EE. It’s important to remember however that there is still one Orange product on the market, and that is Orange email. If your query is related to Orange email, there’s a good chance your call will be put through to a specialist Orange helpline email team who can deal with you.
Will the Orange brand be back?
It’s unlikely that EE will bring back the Orange brand. They are the UK’s largest network with no need for another brand. If they were to bring it back in the future, it is highly unlikely it would be as a mobile network. It would probably be as a streaming service, or a new product that EE needs to assess market demand for.
How to make the most of your call to Orange
You can speed up your enquiry to Orange customer services by having your account details to hand when you call. This includes your agreement number or customer number if applicable as well as your mobile phone number. The customer service advisor you speak to will seek to confirm your identify first and foremost, so if you have any secret questions it is also a good idea to write down the answers. If you calling the Orange number to making a complaint, make a note of the key dates, times and points of your complaint so that you put your case across effectively.