Nationwide Customer Service Number 0844 381 5194

nationwide contact
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Calls cost 7p per minute plus your phone companies access charge. We are not affiliated with this or any company listed on this website. Callers must be over the age of 18.

To speak to a member of Nationwide’s customer service department, call the Nationwide phone number on 0844 381 5194. This Nationwide number is for personal and business banking enquiries.

Nationwide customer service 0844 381 5194

Nationwide are not a bank. They are a building society. It’s important we make this distinction; Nationwide are nowhere near the size of a traditional bank. Despite this, they are still one of the most dominate financial providers in the United Kingdom, with a range of extremely popular current and savings accounts which offer good interest rates. They are also a leading provider of loans to small businesses and mortgages to first-time buyers.

Made up of over 100 mergers – most notably with the Anglia Building Society in 1987 and the Portman Building Society in 2007 – Nationwide has grown to become the second largest provider of household savings and mortgages in the UK. Despite the lack of advertising that building societies enjoy, Nationwide enjoys a 7.1% market share of current accounts, and was ranked #1 for customer service for the three months ending 2016.

So, with over 18,000 staff and branches which number close to 1,000, Nationwide are truly a regular fixture of the UK’s financial services scene, and because they’re a building society, they’re not speculating your cash or charging huge fees like a traditional bank.

Nationwide Contact Numbers

Nationwide Customer Services 0844 381 5194
Nationwide 0844 561 6985
Nationwide Flex 0844 381 5488
Textphone (Minicom) 0844 381 5194
Nationwide Complaints 0844 381 5194

Nationwide’s customer service

Nationwide has an excellent customer satisfaction record and they are one of the best in the financial industry for customer service.

Nationwide customer service comes in the form of emails, over the telephone and Nationwide helpline live chat scenarios – as well as social media. Every team member is dedicated to offering the highest level of service they can and therefore whether they are emailing the customer or speaking with them on the phone, the standard is exactly the same. As if this wasn’t enough, Nationwide also populate their website with a host of information that customers can access 24/7 without having to incur the costs of calling the Nationwide customer services number.

Nationwide contact number 0844 381 5194

This contact number for Nationwide will put you through to Nationwide customer services. It’s a direct line through to an automated system, which is designed to assist you in choosing the correct department. Departments are split into business and personal, and new and existing customers. Unlike many banks or building society’s, Nationwide prioritise existing customers. This is just one of the reasons why, on average, they retain their customers longer than their competitors.

media, below you will find information to do that. If you choose social media, please be aware that the response time from Nationwide may be slower. However, the company is active on social media, so you can expect a response in due course.

Where are Nationwide’s call centres based?

Unlike many other financial services operators in the UK, Nationwide exclusively use UK based call centres for their customers – and always have. If you choose to make a call to Nationwide’s customer service department, you’ll be put in touch with one of these centres:

  • Bournemouth – This call centre primarily handles collection, recovery and mortgage consultation
  • Dunfermline – Services mortgage consultation, banking and savings customers.
  • Northampton – Handling a broad range of customer service demands.
  • Sheffield – One of the busiest call centres they operate, and deals with questions relating to banking, savings, mortgages and general branch enquiries
  • Swindon – Handling the 24 hour calls and customer support over the phone and online.
  • Wakefield – The first line for customer service.

When do Nationwide’s call centres open?

Calling Nationwide is as simple as using the phone number listed on this website, here’s when you can call:

  • Lost & Stolen – 24 hours a day, 7 days a week
  • Emergency and Claims – 24 hours a day, 7 days a week
  • Current Accounts – 24 hours a day, 7 days a week
  • Savings & ISAs – 24 hours a day, 7 days a week
  • MySave – Monday to Thursday, 8am-8pm, Friday 8am-6:30pm, Saturday 9am-5pm, Sunday 10am-4pm
  • Credit Card – Monday to Friday, 8am-8pm, Saturday 9am-5pm, automated on Sunday.
  • Mortgages – Monday to Friday, 8am-8pm, Saturday 9am-5pm
  • Personal Loans – Monday to Friday, 8am-8pm, Saturday 9am-5pm
  • Insurance – Monday to Thursday 8am-8pm, Friday 8am-6:30pm, Saturday 9am-5pm, Sunday 10am-5pm
  • Financial Planning – Monday to Friday 3:30am-7:30pm, Saturday 9am-12:30pm
  • Complaints – Monday to Thursday 8am-8pm, Friday 8am-6:30pm, Saturday 9am-5pm, Sunday 10am-3pm

Nationwide contact information



Nationwide Building Society,
Nationwide House,
Pipers Way,
SN38 1NW.

Social media:

Twitter, Facebook.

Making the most of your call to Nationwide

When you call the Nationwide number, the customer service advisor’s first priority will be to confirm your identity. As such, we recommend you write down any passwords or codes related to your account before you contact Nationwide. We also recommend that you write down your account numbers and sort codes, to speed up your phone call. If your query is complex, it might be a good idea to write down the key points of it to ensure you get your point across. This will avoid you having to repeat yourself. If you have online banking, be prepared to enter your unique customer number over the phone.

Not the number you are looking for? Try these:

Nationwide Customer Services 0844 381 5194
Nationwide 0844 561 6985
Nationwide Flex 0844 381 5488
Textphone (Minicom) 0844 381 5194
Nationwide Complaints 0844 381 5194

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