Latest TalkTalk News – Nov, 2015

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TalkTalk Offer Freebies as Hack Apology

It hasn’t been easy being a TalkTalk customer these last couple of months. Ever since the company announced that it failed to safeguard against the leaking of 150,000 customers details and around 16,000 bank account numbers, customers have been –quite rightly- in a state of some distress. For the companies part, they’ve been doing what they can, manning the 0844 800 3124 contact number for TalkTalk and trying to help as many customers as possible.

Now, they’ve announced what they intend to do to compensate their customers for their suffering – free stuff! TalkTalk have said that everyone affected by the leak will be getting an upgrade from the 1st of December, which means that if you were affected, you can add one of the following services for free: TV content with movies, kinds entertainment and sports; a mobile SUM card with a monthly allowance of free texts, data and calls; unlimited UK landline and mobile calls or a broadband health check.

TalkTalk’s chief executive Dido Harding, said: ‘TalkTalk takes the security of customers’ data extremely seriously and we are taking significant further steps to ensure our systems are protected, as well as writing to all our customers outlining what we are doing to keep their data safe. In recognition of the unavoidable uncertainty, and because we know that doing what is right for our customers will ensure the best possible outcome for the company over the longer term, we are today announcing the offer of a choice of free upgraded services to all our customers.”

Source: Bitter Wallet

TalkTalk Takeover Potential High

In an opinion piece run in the Telegraph, James Quinn has suggested that the chance of TalkTalk being purchased by a larger competitor is now quite high, following the leak which saw 200,000 people ditch the company. TalkTalk recently estimated the price of the leak at £35 million, and with a tumbling share price, Quinn contends that if a company were to purchase it now, it would be buying that could easily be rebranded in their own colours, negating the brand image horror TalkTalk currently face.

Ultimately, it would be down to a suitor to decide whether what customers TalkTalk have left would be valuable enough to lodge a bid for a company which has just taken a £35 million hit, but it does seem unlikely that the TalkTalk brand can continue to exist and retain consumer confidence in a post-leak world.

Source: The Telegraph

Teenager Arrested in Relation to TalkTalk Hack

A teenager has been arrested in Norwich in connection with the data breach TalkTalk suffered earlier in the month, Scotland Yard have said. The 16 year old is being held on suspicion of Computer Misuse Act offenses and is the fourth person to be detained in connection with the hack which released 16,000 customers’ bank details into the wild.

The investigation is being carried out by the Metrolpolitan police’s cybercrime unit, the Police Service of Northern Ireland’s cybercrime centre and the National Crime Agency. The latest breach is the third such incident affecting TalkTalk in the past year, highlighting just how poor TalkTalk’s response was to the first two attacks.

Questions are being asked of the company, and a parliamentary investigation into the companies’ security practices is going ahead, and should shed further light on the incident.

Source: The Guardian

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