John Lewis Customer Service Contact Number 0345 604 9049

John Lewis contact telephone number
[Total: 1    Average: 5/5]

Calls cost 7p per minute plus your phone companies access charge. We are not affiliated with this or any company listed on this website. Callers must be over the age of 18.

Call the friendly John Lewis customer service team on 0345 604 9049 to troubleshoot complaints, to check the availability of goods, or to discuss your credit card billing.

Calling a customer service number is the quickest and most efficient way to get your John Lewis enquiries dealt with. This phone number will get you to the right department in the quickest time, allowing you to speak to a customer service representative with training specific to your enquiry. Many people become frustrated with the length of time they have to wait for an answer to their customer enquiry phone call, or become confused about which department they should be asking for.

The John Lewis phone number listed on this web page will get you through to who you need to talk to. Simply listen to the instructions your phone gives once you have dialled to be connected with the right department.

John Lewis Contact Number 0345 604 9049

The eponymous John Lewis opened his first store on Oxford Street, back in 1864. He went on to acquire the Peter Jones store in 1905 and from there the John Lewis Partnership was born. The Partnership went on to buy many more department stores and rebrand them, until it became the huge organisation it is today, with 42 stores all over the country.

They also own upmarket supermarket Waitrose, as part of the Partnership. The John Lewis brand is a prestigious one, with a reputation for quality and good customer service. If you have a query or complaint, you can certainly expect to be dealt with efficiently.

John Lewis contact information

The website does not offer a postal address, but there is an email enquiry form. The address of the Head Office is :

John Lewis Partnership
Partnership House
Carlisle Place

Key people:

Sir Charlie Mayfield (executive Chairman)

Andy Street (Managing Director, John Lewis)

Mark Price (Deputy Chairman, John Lewis Partnership and Managing Director, Waitrose).

Their Twitter account is @JohnLewisRetail and their Facebook page can be found at

John Lewis telephone number: 0345 604 9049

John Lewis Frequently Asked Questions

These are the two most common questions asked by people phoning the customer service helpline.

What does “Never Knowingly Undersold” mean?

The famous John Lewis slogan “Never Knowingly Undersold” still holds true, and is honoured by the store to this day. It simply means that John Lewis will price match – although a recent survey found that 50% of respondents failed to understand the slogan, with 21% thinking it meant the opposite to the intended message. Price matching can pay dividends to the careful shopper, so it is worth bearing in mind when making big purchases. The price match does not apply to online competitors, but to equivalent high street stores with goods you can take away, like John Lewis. You can see the full terms and conditions on the John Lewis website.

What are John Lewis delivery costs and how long do deliveries take?

John Lewis offer a free delivery service for orders over £50. This standard service means you will receive your goods within 5-7 working days. If your item is less than £50, the delivery charge is £3.50.

For orders of less than £50, a £3.50 delivery charge applies. If you want a quicker delivery, you can opt for a next day service for £6.95. If you require a next day morning delivery between 7.30 and 10.30, this can be arranged for £9.95 Some items of furniture and some appliances have an express delivery option, which costs £19.95.

John Lewis phone number 0345 604 9049

The phone numbers you find online for John Lewis customer service can present you with a bewildering choice. Sometimes it is hard to know which number you should use, and when you do, there is a complex answer phone choice presented to you. If you want to get through quickly and efficiently to the department of your choice, we have found that the number 0345 604 9049 is the most effective way of doing so, and it can be used for a wide range of enquiries, from new orders to customer complaints and for accounts.

John Lewis customer service phone number 0345 604 9049

With large companies, negotiating customer services departments can be a bit of a headache. Not only are there often a series of recorded menus to negotiate, but the wait times can be long, leading to frustration and irritation. Call John Lewis today on 0345 604 9049 to be put through to a human being. If you are an existing customer, then have your order number available to speed up your call.

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