Halifax Customer Service Number 0844 381 5180

halifax contact number uk
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Calls cost 7p per minute plus your phone companies access charge. We are not affiliated with this or any company listed on this website. Callers must be over the age of 18.

If you would like to contact Halifax, you can call their customer service team on 0844 381 5180. This phone number will put you through to an automated system, where you will be presented with a few different options. Simply select the options that are most relevant to your enquiry to be put through to the correct department.

Halifax customer service 0844 381 5180

Where customers choose to store their money is a tenuous subject at the best of times; it is a very personal matter and the demand for banks to deliver the highest level of customer service possible is high. For this reason, Halifax have made a significant investment over the last five years to train a UK-based customer service team. It is this team you are likely to be put through to when you contact Halifax on the phone.

Halifax Contact Numbers

Halifax Customer Services 0844 381 5180
Halifax General Enquiries 0844 381 5485
Halifax Savings Accounts 0844 381 5487
Calling From Abroad +44 (0) 113 242 2005
Halifax UK Banking 0844 381 6020

The Halifax customer service number listed on this website is available to be called six days a week – with Sunday as the only exception. This number is for normal customer enquiries. It can be used for a variety of enquiries, including:

– Business banking
– Personal bankings
– Savings and investments
– Fraud and account checks
– Mortgages and loans
– Insurance
– Plus much more.

The way the Halifax customer support line is structured is the same as many other major companies – there is an automated menu played when the call is first connected. This has a series of options that allow the caller to be connected to the relevant division within the Halifax customer service department. By selecting the most appropriate option you allow for the most efficient service to be offered by the Halifax – they are able to divert your call to the advisor who can best answer your enquiry.

If you would rather write to Halifax or contact them on social media, the following information will help:

Halifax contact information



36 The Headrow,
West Yorkshire,
LS1 8EQ.

Social Media:

Twitter, Facebook.

Halifax contact number 0844 381 5180

Calling the number listed here will connect you straight through to a member of the Halifax customer services team. We list only direct dial numbers so that callers can be confident with the number they’re calling. There is no third party company intercepting the phone call and then connecting you through to Halifax customer services, you are connected straight through.

Who are Halifax?

The Halifax was formed in 1853 as the Halifax Permanent Benefit Building and Investment Society, following an idea thought up in a meeting room situated above the Old Cock Inn close to the original Building Society building. Like other early building societies of its ilk, the purpose of the society was to benefit the local working people. It would work by inviting investors with surplus cash to invest in the society to receive interest, whilst borrowers could access loans to fund the purchase of a house.

Most building societies of the age grew larger through mergers with smaller, local building societies until they had a national reach. The Halifax, however, grew large through the steady opening of branches around the country, and by 1913, it was the biggest building society in the UK.

In 1928, it merged with the Halifax Equitable Building Society, the second largest building society and became the Halifax Building Society, with a huge foothold across the country. Growth continued unabated, though the Halifax remained in their hometown of Halifax, helping to serve the local area.

In 1995, Halifax announced it was to merge with the Leeds Permanent Building Society and convert to a publicly limited company, effectively becoming a bank. The Halifax floated on the stock exchange on the 2nd of June 1997 and over 7.5 million customers of the society became shareholders in the new bank.

Since then, Halifax have merged with the Bank of Scotland to become Halifax Bank of Scotland (HBOS), and later became part of the Lloyds banking group in 2009.

How to make the most of your phone call to Halifax

The best piece of advice we can offer you when you call Halifax is to have your details ready. It sounds so simple but not all customers make sure their information is to hand when they call. If you do make sure that you have your account or customer number ready to quote it will allow the advisor to immediately access your details and the whole process is speeded up. This is the second step following selecting the relevant department when you hear the automated menu that greets callers.

How Halifax delivers excellent phone support and customer service

Halifax collect the data from phone calls and evaluate how many customers are calling which department; they may also record calls for training purposes. This means that they can make sure that the most commonly requested departments are highlighted and Halifax can populate them with enough customer advisors to meet demand.

This way, Halifax are opening up the ways that they are able to offer customer support. By providing some answers online, customers are able to go to the Halifax website and either seek the answer themselves by reading all of this information online, or alternatively they can contact Halifax customer services by using the online services. These include, but are not limited to using email and instant messaging to speak with a member of the team.

Is there another way to contact Halifax?

If you live local to a Halifax branch, you could always pop in to have your enquiry dealt with. Halifax operate hundreds of branches across the UK, so it’s simply a case of finding the one nearest to you and visiting it. You can find your local branch by using this online tool.

Where are Halifax’s call centres based?

Halifax have a long tradition of supporting jobs within the UK, and as such are entirely committed to maintaining a British based workforce. This includes their contact telephone numbers and the call centres which handle calls to them. As such, when you use the Halifax contact number, you’ll be put in touch with a member of their UK staff. From there, they can help you with whatever customer service requirements you may have, whether that’s opening a new account, signing up for a mortgage or anything else.

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Halifax Customer Services 0844 381 5180
Halifax General Enquiries 0844 381 5485
Halifax Savings Accounts 0844 381 5487
Calling From Abroad +44 (0) 113 242 2005
Halifax UK Banking 0844 381 6020

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