How to Email PayPal and other Frequently Asked Questions

When it comes to making a payment online, there are few companies which have quite the same foothold as PayPal.

Established in December 1998 as Confinity, a software company that primarily worked on security for mobile devices and founded by Max Levchin, Peter Thiel, Luke Nosek, and Ken Howery, it soon merged with online banking company X, founded by Elon Musk. PayPal became the official name of the service in 2001, and saw incredible growth, so much so that the company decided to take PayPal public in 2002, an IPO which ended up generating over $70 million.

A few months later, PayPal purchased eBay for $1.5 billion – a move which would help cement them as a vital part of the burgeoning online shopping scene.

Today, the company boast over 203 million customers around the world. That’s a lot of customers, and it means that often, it can be hard to get the information you really need about the company. In this guide, we’re going to share with you solutions to some of the biggest problems you might be experiencing with PayPal. So, let’s get started.

How can you contact PayPal via email?

If you don’t want to use the PayPal contact number, you can contact PayPal via email. Here’s how:

  1. Log in to your PayPal account via the official website
  2. Click the ‘Contact Us’ tab at the bottom of the page
  3. Type your question into the ‘Tell us why you’re contacting PayPal’ field and click ‘Find’.
  4. In section two of the page, click ‘Email Us’ and follow the on-screen instructions.

By following these steps you can ensure PayPal receive your complaint, though they’re usually dealt with slower than if you’d called PayPal directly.

Can you repay your PayPal Credit balance early?

PayPal Credit is a line of credit much like you’d receive with a regular credit card. It means you can pay for things and spread out the cost over time, but can you pay the money back early? The answer is yes. Here’s how:

  1. Log in to your PayPal account
  2. Go to ‘Wallet’, and the click on ‘PayPal Credit’
  3. Click ‘Make a payment’ and then enter the amount you’d like to repay, before clicking ‘Continue’
  4. Select which card or bank you’d like to fund the payment with and click ‘Continue’

You can also make a payment by calling PayPal.

How do you receive money into your PayPal account?

If you’re new to PayPal, receiving money can be a little confusing. Fortunately, PayPal try to make it simple.

All anyone needs to send you money via PayPal is the email address you use to sign into PayPal with or the mobile number you have associated with your account. If you don’t have a PayPal account and you receive an email saying you’ve received money, you need to sign up for a PayPal account and verify it before you can access that money.

It’s not possible to set up a PayPal account over the phone.