DFS Contact Number 01302 330365

DFS contact number
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Call DFS on 01302 330365 to enquire about orders, delivery, financing or to make a complaint. You can find out when your sofa will arrive, or make a complaint on this number too and you can use this phone number whenever you wish to talk to a member of DFS customer services.

This phone number will connect you to the most suitable person to answer your query, in the shortest time possible. If you are an existing DFS customer, we recommend you have your unique order number or customer number to hand so that the person at the other end of the phone can look into your enquiry. This will speed up your phone call.

DFS telephone number 01302 330365

DFS was set up in 1969, by Graham Kirkham. Kirkham opened for business in a workshop above a snooker hall, cutting out the middle man and selling furniture direct to the public, under the company name Northern Upholstery. His business model worked and Kirkham’s hard work paid off, with DFS sold to a private equity firm in 2010 for a reported £500 million.

DFS is a constituent of the FTSE 250 Index. Today it is known to all as the biggest sofa retailer in the UK, with regular sales and familiar TV adverts keeping it as the first choice of many customers when looking to buy a new sofa. In some stores, DFS have started to expand their range of products with tables and chairs, beds, mattresses and TV stands.

DFS Contact Information

If you would prefer to address your complaint or comment to the company by post, you can write to them at their registered address:

Head Office,
1 Rockingham Way,
Redhouse Interchange,
DN6 7NA.

Or, you can contact them on social media:

DFS Social Media Accounts

TwitterFacebookOfficial Page

DFS Frequently Asked Questions

Two of the most commonly asked questions from customers calling BRAND on 01302 330365 are:

Can you tell me what delivery services you offer?

DFS will deliver and install your sofa for just £55, so long as you live within a 50 mile radius of a DFS store. As soon as your sofa arrives customers are phoned or sent a text to let them know. DFS will then arrange a delivery date with the customer, who will be contacted by the delivery team when they are on the way.

The delivery drivers are highly experienced in negotiating stairways, low ceilings and landing areas, so there will be no problem with them bringing your sofa into the room where you want it. Whether you live in a cottage or in a tenth floor flat, they will get your sofa to you.  They will also unwrap it and take away all the protective materials for recycling. DFS can deliver sofas to mainland France, Portugal and mainland Spain, via a trusted partner.

How can you help me afford my new sofa?

DFS has a very generous and flexible financing arrangement, which means you can pick a term and a rate that suits you best. From four months to four years, interest free repayments with no deposit mean that a new sofa is within almost everyone’s grasp.  You can defer your first payment, and the final cost will be the same as the one advertised.

If you would like to start payments after a year, you can take then take a three year interest free credit agreement – the terms at DFS are second to none. They offer loans over 12, 18, 24, 30, 36, 42 or 48 months. Or, if you do not want to use the credit facility, you can pay by cash, debit or credit card, with a small 10% deposit, and the balance before delivery. It could not be simpler.

DFS Phone Number 01302 330365

It is sometimes hard to get connected to the customer service department of a large company like DFS.

There is a tendency for companies to direct customers to ‘Live Chat’ problem solving solutions, or request email enquiries. Research suggests that a majority of customers prefer to be able to speak to a customer service representative in person when they have a problem or want to make a complaint.

DFS Customer Services Phone Number 01302 330365

Our number will help to connect you with the right person in the right department in the fastest possible time.

It is not uncommon to be left either on hold for over 12 minutes when trying to get through to a customer service number. Our number was tested and found to be the quickest and most efficient phone number on the Internet to connect you to customer services. Just ring, follow the instructions and you will be through to the right person in the right department in the shortest time possible.`

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