British Gas Customer Service Number 0800 048 0202
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Call the British Gas Customer Service Department 0800 048 0202 to discuss your billing queries, the best tariff to suit your budget, or to arrange an boiler engineer visit.
British Gas has a large customer service department, which it uses to deal with a wide range of issues that concern energy customers. You can ask them for advice on your tariff, to see if there are ways of reducing your bills. You can talk through a bill with them, if you feel there has been a billing error.
Or, if you have one of their boilers installed as part of your package, you can phone up the customer services department to arrange a call out.
British Gas contact number 0800 048 0202
The origins of British Gas date right back to 1812, when they were the Gas Light and Coke Company. Through various incarnations, such as the British Gas Corporation, and then the privatised British Gas Plc, it is now a subsidiary of Centrica.
It is not surprising that British Gas has a large customer services department, as they supply electricity and gas to approximately 12 million homes in the UK. They also install boilers and offer a maintenance programme, which has a large take up. They offer a number of incentives for customers, making them one of the most popular energy suppliers at the present time.
Whilst they are not the cheapest supplier of energy on the market, they do have a large infrastructure, and their customer satisfaction ratings are fairly good. As one of the largest domestic energy suppliers in the UK, you can expect to get good service, but you may have a wait to get through to the helpdesk.
British Gas contact information
If you would like to contact British Gas by post or social media, the following information may be useful:
PO Box 227
Send emails to:
British Gas have a Twitter account, which is sometimes useful for getting advice. Their account is @BritishGas.
They also have a Facebook account : https://www.facebook.com/britishgas.
British Gas Frequently Asked Questions
Here are some of the most frequently asked questions about British Gas:
What can British Gas offer me?
British Gas offers a number of tariffs, which are both fixed and variable. Some are fixed and will only ever fall in price, never rise. You can earn Nectar points if you buy your electricity through Sainsbury’s Energy. British Gas Customer Service will arrange to send you a £50 Amazon gift card if you sign up with them too. One other advantage of using them as your energy supplier is that they do not charge an exit fee’ if you decide to switch supplier. This can balance out their slightly higher energy prices.
How efficient is British Gas’s customer service department?
The largest study of energy suppliers’ customer satisfaction are undertaken by Which?, the popular and well-respected consumer organisation. Their findings, listed here in the energy supplier customer satisfaction survey, show British Gas rating 15th out of 18. It also shows that they scored 3 out of 5 for customer service. The company have decided to make investment in customer service a priority, by investing a £50 million investment in their call centres, which means there will be 350 more operators waiting to take your call, and that the representatives you speak to will be more highly trained. This is particularly welcome at peak times.
British Gas phone number 0800 048 0202
Whilst it is good to have the reassurance of knowing that your energy supplier has a large infrastructure, and expanding customer services department, getting through to the right person is often a challenge. Some suppliers try to channel customers towards email enquiries and live chats, which can be frustrating if you just want to talk over some options with a customer services representative who knows the products and services on offer. The British Gas phone number we supply will get you right through to the customer services department, with a much shorter waiting time compared to other options. We all know the frustration of being held in a queue while we wait to be answered. Now you can shorten that wait by using the number we supply.