All About HSBC
Let’s face it, nobody really likes banks. If we aren’t hearing about them on the news, then we’re stood in line at a branch waiting patiently for our turn to talk to an advisor. Nevertheless, they remain an important part of not just our lives, but also the wider British economy. It’s also fair to say that whilst some banks are drab institutions, there are some that come with interesting backstories. HSBC are one such institution, so let’s dig in on what makes HSBC so interesting.
HSBC are one of the largest banking and financial services organisations in the world, with over 7,500 offices in over 80 countries. HSBC are also one of the four major clearing banks in the UK, which goes some way to show the confidence that the UK banking elite have in the institution. Interestingly, HSBC is the only one of the five biggest banks in the UK to have more deposits than loans, highlighting the sort of clientele that HSBC attracts to its bank.
The UK is home to around 1,100 branches of HSBC, making it one of the most commonly found bank on the high-street, and that exposure is aided by their famed advertising campaigns, which most recently have featured families from around the world seeing their lives change through the gift of generosity. Whilst the company retain significant exposure under their own brand, they’ve been nervous for some time about the inability to distinguish between their investment banking and high-street banking. As such, the company have announced that from January 2018 their UK branch network will be renamed from HSBC to HSBC UK.
Elsewhere, HSBC offer banking under a number of different names, though perhaps no more prominently than First Direct. Recently re-launched, First Direct offers internet banking and 24/7 customer service from UK call centres and are regarded by Which? as the bank with the best customer service and satisfaction levels in the country. HSBC also operate HFC Bank, which provides retail finance through branches and direct channels, as well as some loyalty credit cards. Some of those partnership with retail chains include the operation of the Marks and Spencer Bank since 2004 and the John Lewis Partnership Card business.
Head office: HSBC Bank plc, 8 Canada Square, London, E14 5HQ, United Kingdom
Customer services: http://www.hsbc.co.uk/1/2/contact-and-support
Number: 0345 740 4404