Monthly Archives: June 2017

HSBC telephone banking voice ID

If you’re a customer of HSBC or First Direct, you’ll know that by the fourth of fifth call you make to the company, they offer you the option to move to voice recognition security. Designed to help customers avoid remembering passwords, the voice recognition software uses a database of your vocal patterns to create a profile which automatically checks you against their system.

Upon launch, HSBC’s head of retail banking said that the system was secure, saying “just like your fingerprint, your voice print is unique”.

talktalk customer information

TalkTalk are in the midst of a rebuilding job following years of falling subscriber numbers and a series of damaging leaks which put consumer data at risk. The plan, spearheaded by Sir Charles Dunstone, is designed to restore TalkTalk’s reputation as a consumer-first challenger in the UK’s broadband market.

email paypal contact FAQ

When it comes to making a payment online, there are few companies which have quite the same foothold as PayPal.

Established in December 1998 as Confinity, a software company that primarily worked on security for mobile devices and founded by Max Levchin, Peter Thiel, Luke Nosek, and Ken Howery, it soon merged with online banking company X, founded by Elon Musk. PayPal became the official name of the service in 2001, and saw incredible growth, so much so that the company decided to take PayPal public in 2002, an IPO which ended up generating over $70 million.

strikes planned

British Airways cabin crew have voted in favour of four more days of strike action in what is the latest in a long-running pay and benefits row.

The strike will start from the 16th of June and will run for 4 days, even though BA say that the crew’s pay and rewards are in line with competitors. Unite, the union which manage BA’s cabin crew said that the action is about benefits not being reinstated for crew which took part in earlier industrial action.

Sky Cinema Programmes

As Sky continues to expand across Europe and develop itself into much more than a mere television provider, they’ve been laying down vital groundwork to fund their growth.

However, their success will likely always be underpinned by a continued dominance in the pay-tv sector. That’s why the company have this week announced two new long-term strategic partnerships with major American content providers – A+E and NBC Universal.

robo investment advice

HSBC is taking the bold step of offering online investment advice for thousands of its UK customers with small savings pots automatically, as it aims to join the growing ranks of consumer banks re-entering the market after a number of mis-selling scandals damaged their reputation.

The banks move into so-called “robo-advice” will include a personalised service, aimed at providing low-cost investment help online for those with savings less than £15,000, without putting undue pressure on the HSBC contact number. If successful, it could reignite HSBC’s dwindling consumer investment arm and help reassert the bank as a UK leader.

talktalk customer information

A fight looks to be on between TalkTalk and BT over the now-independent Openreach company, which could hold up a vital consultation regarding the future of the UK’s broadband infrastructure.

In March, the telecoms regulator Ofcom imposed a record breaking fine on BT for widescale broadband installation failings between 2013 and 2014, to the tune of £42m in direct fines. At the same time, BT Openreach were ordered to pay out £300m in compensation to communications providers like TalkTalk, Vodafone, Sky and Virgin who relied on BT Openreach’s appalling service.

coming to the UK

Contactless payments have revolutionised the way we shop in 2017. It was a charge initially spearheaded by the banks as contactless payments came to debit and credit cards, but it’s been joined more recently by phone companies like Apple and Google, who have built in contactless payment support for phone running their software.

Google’s version of contactless payments is called Android Pay, and it works just like a contactless card – you simply hold it up to a contactless-enabled payment point and the transaction goes ahead.